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FAQs

 

Ordering

 

Do I need an account to order through ACS?

Yes, we require that all customers have an account with ACS. This way we are able to continue offering our best levels of pricing whilst keeping you up to date with any special offers we may have.

 

How do I pay for my orders?

Customers requesting an account with ACS may be offered a 30 day invoice account. Customers may use this to purchase online providing any purchases remain within the credit limit offered. Customer can also request upon registration to pay via credit or debit card.

 

Are my details secure?

All customer details are kept secure and are encrypted to keep them as safe as possible. We will never share your details with other companies.

 

How do I cancel an order?

Most orders are processed within 30 minutes of receipt. Should you wish to cancel an order, please contact us within 30 minutes of placing an order so that we can attempt cancellation of the delivery.

 

Can I use my company's purchase order system?

Yes, simply add this in the "Order Reference" section of the checkout screen. This will then appear on your invoice.

 

Delivery

 

Where do you deliver to?

We currently offer delivery throughout the UK and Northern Ireland.

 

Can I specify a different delivery address when ordering?

Yes, you can add as many new delivery points as necessary. If you wish to use a different delivery address to the default when placing an order, simply choose your delivery address from the address drop down menu on the checkout screen.

 

What rate of VAT will I pay?

The current legal rate of VAT is 20%. This will apply to all orders on the checkout screen.

 

When will my order be delivered?

If your order is placed before 5pm and is in stock, you should expect delivery next day. If your order is placed after 5pm, your order will be delivered within 2 days. You can track your order using the Order Tracking button on the homepage.

 

How do I get an ACS catalogue?

Simply click on the "Request A Catalogue" link at the bottom of our homepage, fill in your details and a catalogue will be sent through to you.

 

Returns

 

Can I return an item I have ordered?

Returns are subject to our Terms and Conditions of Sale. These are available to view here.

 

How long are the warranties on my purchases?

All items are subject to their own warranties. Warranty information can generally be found on or inside the packaging of the product. For further information on these, please contact us direct.

 

Who do I contact for a general enquiry?

For all general enquiries, contact our sales team on 08444 123 170.

 

What are your contact details?

Find all our contact details here.

Business Hours

Monday - Friday 9am - 5:30pm
Saturday & Sunday - Closed

Chat to Us

Call 08444 123 170 or contact
your dedicated Account Manager

Send a Message

General: info@acsacs.co.uk
Enquiries: online@acsacs.co.uk

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